The Delhi Consumer Commission directed travel companies Thomas Cook and Red Apple Travel to pay Rs 1 crore as compensation to Yogesh Saigal for the death of his family members in a road accident during a vacation in Sri Lanka.
Considering the mental and physical trauma faced due to the loss of his family caused by the negligence of the two travel companies, the Delhi State Consumer Disputes Redressal Commission sided with Saigal in an order dated July 1. The loss of livelihood and future prospects of Saigal’s wife were also taken into account.
Saigal, along with his wife, son, daughter, and father-in-law, had booked a vacation package to Sri Lanka through Thomas Cook in November 2019 for Rs 3.56 lakh. This package included accommodations, sightseeing, transportation, and travel insurance.
On December 23, 2019, the vehicle carrying Saigal’s family collided with a container truck in Colombo, resulting in the immediate deaths of his wife, son, and father-in-law. Saigal himself sustained severe injuries, including multiple fractures, and his daughter, Aishwarya, also suffered physical trauma.
The complainant further alleged that a few hours before the commencement of their journey, he was informed that the arrangements in Sri Lanka would be managed by Red Apple Travel, a fact that was not disclosed to him during the booking process.
Saigal further alleged that the involvement of Red Apple Travel was only revealed 36 hours prior to the journey, leaving the family with no option but to proceed or risk forfeiting the entire amount paid.
The aftermath of the accident led to Saigal issuing a legal notice to Thomas Cook on February 24, 2021, seeking Rs. 8.99 crore in damages for negligence, deficiency in services, unfair trade practices, and misleading advertisements. In his complaint, Saigal argued that Thomas Cook had failed in its duty of care by not ensuring safe and reliable contractors for the tour.
(Indian Express) (Except for the headline, this story, originally published by Indian Express has not been edited by SLM staff)
In a milestone moment for Sri Lanka’s financial sector, the Bank of Ceylon (BOC) and the National Savings Bank (NSB) reported record-breaking profits for the year 2024, officially presenting their annual reports to President Anura Kumara Disanayake at the Presidential Secretariat today (22).
The achievements, marked by robust fiscal discipline, strategic vision and public accountability, signal a renewed trajectory of confidence in state-owned banking institutions.
The BOC announced a staggering pre-tax profit of Rs. 106 billion, the highest ever recorded not only by a bank but by any institution, public or private, in Sri Lanka’s history. BOC Chairman Kavinda de Zoysa emphasized the significance of this financial milestone, stating, “This is a historic record as the BOC recorded the highest profit before tax of Rs. 106 billion, the highest profit achieved by any institution, bank or company in Sri Lanka in its entire history.”
He credited the bank’s strategic focus on national development and SME support, adding, “BOC continues as the largest SME and development bank in the country with the best business rehabilitation unit which is futuristic and supports the entire nation.”
Meanwhile, the NSB posted a dramatic turnaround, reporting a pre-tax profit of Rs. 26.4 billion, a remarkable leap from Rs. 4.2 billion in 2023. Chairman Dr. Harsha Cabral attributed this growth to prudent fiscal governance and effective stakeholder collaboration.
“The National Savings Bank recorded the highest ever profit before tax of Rs. 26.4 billion for the year 2024. This is a momentous success and a major increase from the Rs. 4.2 billion in 2023,” he said. “The success of NSB is mainly due to the financial discipline and macroeconomic stability of the country. I dedicate this achievement to the entire NSB family, including our employees, board of directors, senior staff, customers and all stakeholders who support us directly or indirectly.”
Dr. Cabral highlighted that NSB is no longer a burden on the state. “We are a self-sustaining success story and not a burden on the Treasury anymore. With professional management and financial discipline, the NSB has achieved its targets and hopes to exceed them in 2025,” he noted. He also pointed to internal reforms and staff incentives that bolstered morale and productivity. In 2024, NSB’s workforce was streamlined from 4,600 to 4,200 while maintaining a 262-branch network. Employees were rewarded with a five-month bonus, and gold coins were reintroduced for long service recognition after a five-year gap.
Both chairmen underscored a rare but significant aspect of their governance: neither they nor their board members draw a salary for their service. “Our reward is the institution’s success and its contribution to national development,” Cabral remarked, a sentiment echoed by de Zoysa as a model of civic-minded leadership.
President Anura Kumara Disanayake commended the accomplishments of both institutions, stating, “These banks demonstrate how strategic leadership and ethical governance can transform public institutions into pillars of national strength. Their performance is a beacon of what’s possible in Sri Lanka’s economic future.”
With an eye on 2025, BOC is set to expand its digital infrastructure to enhance accessibility and customer service, while NSB plans to refine its operations further, guided by corporate governance best practices. (President’s Media Division)
The Monetary Policy Board of the Central Bank of Sri Lanka has decided to reduce the OPR by 25 bps to 7.75% at its meeting held yesterday (21), thereby easing monetary policy further.
The Board arrived at this decision after carefully considering the developments both domestically and globally. The Board is of the view that this measured easing of monetary policy stance will support steering inflation towards the target of 5%, amidst global uncertainties and current subdued inflationary pressures.
SriLankan Airlines has received an overwhelming response to its latest cabin crew recruitment campaign, with nearly 12,000 applicants vying for positions as the airline expands to meet growing global demand.
The selection process enters its next phase from May 20–23 at the Bandaranaike Memorial International Conference Hall (BMICH), where shortlisted candidates will undergo a multi-stage evaluation. This includes document verification, image and presentation assessments, and aptitude interviews conducted by expert panels. Only those who clear all stages will advance to final interviews at the airline’s Katunayake headquarters.
Susan Jacob, Group Head of Human Resources, stated, “We seek individuals who embody Sri Lanka’s warmth and are committed to excellence in service. Our transparent process ensures we select the best talent.”
Ravi Samarasinghe, Senior Manager of Cabin Services, highlighted the broader impact: “This recruitment supports our strategic growth and Sri Lanka’s tourism revival. New crew members will enhance operational excellence and contribute to the economy.”
The drive underscores the airline’s post-pandemic recovery and ambition to strengthen its footprint in emerging markets. Successful candidates will join a team dedicated to elevating SriLankan Airlines’ global reputation for hospitality.